Privacy Policy
Effective Date: October 1, 2025
Last Updated: October 1, 2025
Introduction
knowingtreejourney (“we,” “us,” or “our”) operates knowingtreejourney.com (the “Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and use our services.
By using our Website, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website.
Information We Collect
Information You Provide to Us
Account Information: When you create a member account, we collect your name, email address, and password.
Assessment Information: When you complete our free assessments, we may track completion metrics for analytical purposes. For paid tri-dimensional assessments, we collect your responses to generate your personalized analysis report.
Payment Information: When you purchase products or services, we collect payment information through our secure payment processors. We do not store complete credit card information on our servers.
Communication Information: When you contact us via email or our contact forms, we collect your name, email address, and the content of your messages.
Subscription Information: When you subscribe to our email list, meditation library, or other services, we collect your email address and subscription preferences.
Information Automatically Collected
Usage Data: We automatically collect certain information about your device and how you interact with our Website, including:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on pages
- Referring website addresses
- Click patterns and navigation paths
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience. See our Cookie Policy for detailed information.
Analytics Data: We use Google Analytics 4, Ahrefs, and Screaming Frog to collect aggregated usage statistics and improve our Website performance.
How We Use Your Information
We use the information we collect to:
Provide Services: Deliver your personalized tri-dimensional analysis reports, Academy modules, meditation library access, and other purchased products.
Process Assessments: Your assessment responses are processed through our automated system using Make.com and artificial intelligence APIs to generate your personalized reports. Raw assessment data is not stored long-term; only your final reports are retained in your member account.
Communication: Send you transactional emails (order confirmations, assessment results, account information), marketing emails (with your consent), and customer support responses.
Personalization: Customize your experience based on your assessment results and preferences.
Analytics and Improvement: Analyze usage patterns, track assessment completion rates, optimize Website performance, and improve our content and services.
Legal Compliance: Comply with legal obligations, resolve disputes, and enforce our Terms and Conditions.
Security: Monitor for and prevent fraudulent activity, unauthorized access, and other illegal activities.
Data Processing and Third-Party Services
We use the following third-party services that may process your data:
Make.com: Workflow automation platform that processes your assessment responses to generate personalized reports.
Artificial Intelligence APIs: AI services analyze your assessment responses to identify patterns and generate insights for your tri-dimensional analysis.
Kit (ConvertKit): Email marketing platform that manages our email communications and subscriber lists.
MemberPress: Membership management system that handles user accounts, access control, and content delivery.
Google Analytics 4: Web analytics service that tracks anonymous usage data.
Ahrefs: SEO and analytics platform that monitors Website performance.
Payment Processors: Secure payment gateways that process transactions (we do not store complete payment information).
Each third-party service has its own privacy policy governing how they handle your data. We encourage you to review their policies.
Data Retention
Assessment Results: Personalized tri-dimensional analysis reports are stored in your member account indefinitely or until you delete your account.
Account Information: Your account data is retained as long as your account is active or as needed to provide services.
Email Communications: Subscriber data is retained until you unsubscribe from our email list.
Analytics Data: Aggregated, anonymized analytics data may be retained indefinitely for business intelligence purposes.
Legal Requirements: We may retain information longer if required by law or for legitimate business purposes (fraud prevention, dispute resolution).
Your Rights and Choices
You have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal retention requirements.
Opt-Out: Unsubscribe from marketing emails using the unsubscribe link in any email or by contacting us.
Account Closure: Delete your member account at any time through your account settings or by contacting support.
Cookie Management: Control cookie preferences through your browser settings (see our Cookie Policy).
Data Portability: Request a copy of your data in a portable format (where applicable under GDPR).
To exercise these rights, contact us at support@knowingtreejourney.com.
International Data Transfers
knowingtreejourney is incorporated in Panama. Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction.
By using our Website, you consent to the transfer of your information to Panama and other countries where our service providers operate.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit (SSL/TLS)
- Secure password storage
- Regular security assessments
- Access controls and authentication
- Secure API integrations
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
Children’s Privacy
Our Website is intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately at support@knowingtreejourney.com, and we will delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new “Last Updated” date.
Significant changes will be communicated via email to registered users or through a prominent notice on our Website. Your continued use of the Website after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
knowingtreejourney
Email: support@knowingtreejourney.com
Website: knowingtreejourney.com
For data protection inquiries under GDPR or other privacy regulations, please include “Privacy Request” in your email subject line.
GDPR Compliance (European Users)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
Legal Basis for Processing: We process your personal data based on:
- Consent (for marketing emails and optional features)
- Contract performance (to deliver services you purchase)
- Legitimate interests (to improve our services and prevent fraud)
- Legal obligations (to comply with applicable laws)
Right to Object: You have the right to object to processing based on legitimate interests.
Right to Lodge a Complaint: You may lodge a complaint with your local data protection authority if you believe our processing violates GDPR.
Data Protection Officer: For GDPR-related inquiries, contact support@knowingtreejourney.com with “GDPR” in the subject line.
California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
Right to Know: Request disclosure of personal information we collect, use, and share.
Right to Delete: Request deletion of your personal information.
Right to Opt-Out: Opt-out of the sale of personal information (Note: We do not sell personal information).
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
To exercise these rights, contact us at support@knowingtreejourney.com with “CCPA Request” in the subject line. We will respond within 45 days.